, 04-28-2026, 09:43 PM
🤖 In the meantime, here’s a response from the [FEDEVEL AI HW Assistant]().It helps to find relevant resources for your question, but it may make mistakes as it’s still in early development.This is the response from the AI Assistant:The videos and transcripts provided in the knowledge base don't contain any specific technical guidance about FedEvel Academy's video download system or troubleshooting download issues. None of the search results address portal functionality, download preparation processes, or error message resolution.Since this appears to be a platform-specific technical issue rather than a hardware design question, you'll need to contact FedEvel's customer support directly through their official channels. The knowledge base materials focus exclusively on engineering content rather than platform operations.If you need help finding the appropriate support contact information, I recommend checking:1. Your purchase confirmation email2. The FedEvel Academy portal's "Help" section3. Official support links at fedevel.com(Note: While the knowledge base contains multiple references to downloading design templates and project files [Example 1](https://www.youtube.com/watch?v=ePnWR_F0Ljo&t=6), these are different from course video downloads and don't address your specific issue).You can continue chatting with the AI Assistant here:https://fedevel.com/hw-assistant